City council approved funding for changes at Charlotte 911 center


CHARLOTTE, NC (FOX 46) — Big changes could soon be coming to the Charlotte 911 center. Monday night, Charlotte City Council approved more than $1 million which will be used for technology upgrades and to hire more dispatchers.

Eventually, the 911 center could allow people to text their emergency calls to 911.
FOX 46 Charlotte was the first to show you last week how dispatchers are inundated with non-emergency calls. Officials say more dispatchers will help with the increased call volume.

Dispatchers told FOX 46 Charlotte that the use of cell phones has increased call volume drastically over the last few years.

It may be quite some time before Text 911 capabilities make it to the Charlotte area. The equipment still needs to be purchased, employees trained and everything tested out before getting the go ahead.

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