CHARLOTTE, NC (FOX 46 WJZY) — BB&T issued a video apology Sunday night to their customers following a massive outage that impacted their online banking and ATM service.
“We are deeply sorry for the challenges you have faced because of this unfortunate event and we are committed to making this right,” BB&T tweeted.
Chairman and CEO Kelly King appeared on video to issue the apology to their clients and anyone else affected by the recent outage.
On behalf of everyone at BB&T, our Chairman and CEO Kelly King has a message to share with our clients and anyone affected by our recent outage. We are deeply sorry for the challenges you have faced because of this unfortunate event and we are committed to making this right. pic.twitter.com/qtopZxzQ2R
— BB&T (@BBT) February 26, 2018
If you’ve incurred fees directly related to this outage, BB&T said they will waive or reimburse those fees. Click here for more information.