374,000 Duke Energy customers’ personal info possibly exposed in data breach


CHARLOTTE, NC (FOX 46 WJZY) — More than 370,000 Duke Energy customers may have had their information compromised.

On Friday, a company that Duke Energy uses to process customer payments at walk-in locations announced a potential breach of personal information for about 1.6 million customers, including 374,000 Duke Energy Carolinas customers, WYFF reported.

The information includes names, addresses, Duke Energy account numbers, account balances and banking information, if the customer paid by check.

The announcement was issued by PayPal, who recently acquired TIO Networks, which owns Global Express. Global Express is the authorized payment processing network Duke Energy use at its walk-in locations.

Customers who need to make a payment can do so at any Western Union location or can pay by check, debit or credit card by calling 800-777-9898, select option 2 for “billing and payments,” then option 1 to make a payment.

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