16 Mecklenburg County applications restored after ransomware attack, others still affected


CHARLOTTE, NC (FOX 46 WJZY) — Mecklenburg County says 16 applications are back online as they continue working to restore services following last week’s ransomware attack.

County Manager Dena Diorio says the county’s Information Technology Services worked nonstop over the weekend and Monday to restore applications in the Department of Social Services, Criminal Justice Services, Payroll Processing and Public Health.

RELATED: Mecklenburg Co. manager issues new warning after hackers try to attack again

County offices remain open even though some processes are slower than normal. Multiple systems are still affected, however. See below for the updated list of impacted services:

Register of Deeds

  • The Register of Deeds Office is conducting all  normal business, though public access computer terminals used for record research and other application capabilities are extremely limited. In addition, the system used to access funds for prepaid copies is unavailable.

Code Enforcement

  • Code Enforcement is beginning a limited paper permitting process, and resuming limited plan review. Its primary focus will be on emergency/urgent projects.
  • Permitting and plan review under this temporary process will require an in-person visit to the office and customers will need to bring multiple copies of paper plans and other paperwork.
  • Code Enforcement strongly urges you to call the office and talk with our plan review staff about what documents you will need to bring with you. This will help to minimize any delays when you arrive at the office. 
  • Commercial customers should call 980-314-CODE and follow the prompts to speak with someone in the Commercial Technical Assistance Center (CTAC).
  • Residential customers should call 980-314-CODE and follow the prompts to speak with someone from the Residential Technical Assistance Center (RTAC).

Office of the Tax Collector

  • The Office of the Tax Collector can accept cash, check or money order payments at Bob Walton Plaza, if taxpayers bring their real estate and personal property tax bills with them. The Bob Walton Tax Office can now search 2017 property tax bills that were unpaid on November 27, 2017. Businesses can bring their completed tax return and pay gross receipts taxes at the Hal Marshall Center using cash, check or money orders. Taxpayers without a completed tax return will not be able to pay gross receipts taxes at this time.

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